What payment options do you offer?
We offer Visa, Mastercard, American Express, Apple Pay and Google G Pay options at checkout. Alternatively you can also call us to order and pay over the phone by credit card or we can email you an invoice for payment by direct deposit.
Is it safe to pay by credit card?
Our online payments are processed by Stripe, one of the world's largest online payment processors. Stripe has been audited and certified by a PCI-certified auditor at Level 1. This is the most stringent level of certification available in the payments industry. Your credit card details at no stage are visible or accessible to us and are securely encrypted to prevent unauthorised access.
Can I pick up?
Yes you can order and pay online and select pick up as a delivery option. Our showroom and warehouse is located in Brookvale on Sydney's Northern Beaches. You are welcome to drop in and say g'day and customers can also buy directly from our showroom. We are open for pick ups Monday to Friday 8.30am to 4.30pm. Orders can be picked up pretty much immediately after ordered. We also now offer an After Hours Click n Collect option for pick up outside of business hours. An email with security code will be sent when your order is ready for collection from our secure lockbox in Brookvale.
Do you sell spare parts?
Yes. Some replacement parts can be purchased online as standard items, either here or over on our other website (https://www.finska.com.au/parts). If a replacement part is not available for sale, please get in touch and we will do our best to see what we can find and help you out.
Do you provide gift wrapping?
Sorry - we don't do gift wrapping, but you can add a gift message to your order and we will include a gift message on a card with your item.
Can you ship in an unbranded carton?
Yes! We understand that sometimes our game are surprise gifts. You can request your order to be packaged in a plain carton during checkout. We do not include printed tax invoices with orders when shipped.
Where can I find stores that stock your games?
If you'd like to find a store that stock our games - phone us on 02 9907 4484, and we'll be able to find a location that stocks our games near you.